Lotte Mart food "birthday" many questions

The shelf life on the outer packaging is shown as 12 months, but the internal small packaging is shown as 10 months; there are obvious signs of alteration on the production date. In the face of doubts, Lotte Mart Xiqiao shop finally agreed to give Mr. Zhou a return for the consumer yesterday and pay 1,500 yuan. On-duty manager Mr. Li said that the situation reflected by the customer has been reflected to the headquarters. As to why the above problems will arise, the company must further investigate.

Shelf life within two months

In July of this year, Mr. Zhou purchased some crunchy walnuts at Lotte Mart Xiqiao, but found problems after returning home. “On the large package, the shelf life is 12 months. When you open the food, you see that the small bag on the inside of the bag says that the shelf life is 10 months. At first it was thought that there was a problem with this bag, and later it opened multiple packages. This is the case." Mr. Zhou said that these walnuts have deteriorated.

The reporter saw these “Jinkang” brand crispy walnuts produced in Lin’an, Zhejiang Province yesterday. It was found that the situation was exactly as Mr. Zhou described. The outer packaging was two months longer than the inner packaging. Randomly opened a small bag, came close to a smell, a pungent musty. When you taste a small mouth, you don't have the scent of walnuts. Only the bitter bitter taste is hard to swallow. "It must have been deteriorating, otherwise it will be this taste." Mr. Zhou said.

The reporter noted that the date of production marked by these walnut kernels was April 1st this year. Even if calculated according to the shelf life of internal packaging of 10 months, there are still four and a half months away from the warranty period.

The production date was obviously altered

“If there is a difference between the warranty period and the supermarket, the supermarket cannot verify it. Then the private production date can be a pit consumer.” Mr. Zhou said this because he also discovered unexpectedly that another brand of thin-skinned walnut had a production date. Obviously altered traces.

The reporter saw that there was a date after the production date of the bag of thin-skinned walnuts, and the date was June 26th, 2011. However, there was a faint trace of black below the date. The "June 26th, 2011," fingertips could have been erased, and the words "January 2, 2011," appeared underneath and became clearer. "This is more evidence of my vision, the production date must have been altered." Mr. Zhou said.

Several months of consumer rights restitution

The shopping ticket Mr. Zhou showed to reporters showed that the shopping time was July 14. Mr. Zhou explained that “In fact, I have been defending rights and have come three times, but they have pushed and pushed and have not resolved it.”

The reporter found Mr. Li, the duty manager, who said he knew this for the first time. Mr. Li personally tasted the “Jin Kang” brand of crispy walnuts, admitting that quality is indeed a problem. As to why the shelf life is different, Mr. Li expressed that he must contact the manufacturer. Regarding the fact that the date of production of thin-skinned walnuts has been altered, Mr. Li said, “In the end, there is a problem with manufacturers or supermarkets, and further investigation is needed.”

In the end, Mr. Li and Mr. Zhou reached an agreement, "We give Mr. Zhou a return and pay 1,500 yuan." Mr. Zhou said that he did not intend to claim, but because of the two-month rights protection process, he repeatedly took a taxi from Mentougou to the supermarket. With the Institute of Industry and Commerce, the fee for each round trip is 200 yuan, so this money is actually offsetting the toll.

At 4 o'clock in the afternoon, Mr. Lee filled out a customer complaint processing sheet and said that the situation would be reported to the headquarters. The reporter wanted to interview Lotte Mart’s headquarters on this occasion yesterday, but due to a weekend break, he was unable to contact him.